Refund policy

Returns & Refunds Policy

We understand that issues may occasionally occur with orders or shipments. Our goal is to resolve them as smoothly as possible.

Returns

Returns are accepted within 14 days of delivery.
Items must be new, unused, and unaltered.
Returns are generally processed as an exchange or store credit.
Clearance and discontinued items are non-returnable.

Damaged or Incorrect Items

If your item arrives damaged or was shipped incorrectly, please contact us immediately.

We will provide a return shipping label and issue a refund, credit, or replacement after the item is received.

Other Returns

For items that were correctly shipped and are not damaged, return shipping costs are the customer’s responsibility.

Refunds or store credits will be issued after the returned item has been inspected.

Order Cancellations

Orders may be canceled before shipment.

Once an order has been shipped, it will be treated as a return and will be subject to this Returns & Refunds Policy.

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DOLLY VARDEN FLY SHOP
Email: dolly@dorllyvarden.com
Phone: +81 11-213-1235

Please contact us by email first. Phone support may be limited.