Shipping policy

Shipping Policy

International Shipping

We ship internationally from Japan using Japan Post EMS (Express Mail Service).

Currently, we ship to the following countries:

• United States

• Canada

If your country is not listed above, please feel free to contact us by email and we will check shipping availability.

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Processing Time

All orders are processed within 1–3 business days after payment is confirmed.
We are closed every Thursday, and orders are not shipped on that day.

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Delivery Time

Estimated delivery time (EMS):

• Approximately 10 days

Please note that delivery times may vary depending on customs clearance and local postal conditions.

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Shipping Costs

Shipping costs are calculated at checkout based on destination, package weight, and EMS rates.

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Customs, Duties, and Taxes

International shipments may be subject to import duties, taxes, and customs fees.

These charges are not included in the product price or shipping cost and are the responsibility of the customer.

Please check with your local customs office for more information before placing your order.

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Tracking

All EMS shipments include tracking.

Once your order has shipped, you will receive a confirmation email with your tracking number.

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Delivery & Signature

EMS shipments usually require a signature upon delivery.
Please ensure that someone is available to receive the package.

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Delays & Lost Packages

We are not responsible for delays caused by customs or postal services.
However, if your package appears to be lost, please contact us and we will assist you.

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Incorrect Address

Please make sure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.

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Contact

If you have any questions about shipping, please contact us:

DOLLY VARDEN FLY SHOP
Email: dolly@dorllyvarden.com