Shipping policy

Shipping Policy

International Shipping

We ship internationally from Japan using the following shipping methods:

Japan Post EMS (Express Mail Service)
FedEx

Currently, we ship to the following countries:

United States
Canada

If your country is not listed above, please feel free to contact us by email and we will check shipping availability.

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Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

We are closed every Thursday, and orders are not shipped on that day.

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Delivery Time

Estimated delivery times:

EMS: Approximately 7–14 days

FedEx: Delivery times vary depending on the destination.

Please note that delivery times may vary depending on customs clearance, local postal conditions, and other circumstances beyond our control.

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Shipping Costs

Shipping costs are calculated at checkout based on the destination, package weight, package size, and selected shipping method.

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Customs, Duties, and Taxes

International shipments may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country.

These charges are not included in the product price or shipping cost and are the responsibility of the customer.

Please check with your local customs office for more information before placing your order.

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Tracking

All EMS and FedEx shipments include tracking.

Once your order has shipped, you will receive a shipping confirmation email with your tracking number.

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Delivery & Signature

EMS and FedEx shipments may require a signature upon delivery.

Please ensure that someone is available to receive the package.

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Delays & Lost Packages

We are not responsible for delays caused by customs, postal services, FedEx, or other circumstances beyond our control.

However, if your package appears to be lost or has not arrived within a reasonable period of time, please contact us and we will assist you in checking the shipment status.

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Incorrect Address

Please make sure your shipping address, postal code, telephone number, and other delivery information are correct before completing your order.

We are not responsible for delays, returns, or additional shipping charges caused by incorrect or incomplete address information provided by the customer.

If a package is returned to us due to an incorrect or incomplete address, additional shipping charges may be required before we can resend the package.

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Returned or Unclaimed Packages

If a package is returned to us because it was not claimed, delivery was refused, or the carrier was unable to complete delivery, the customer may be responsible for any return shipping costs and additional shipping charges required for reshipment.

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Contact

If you have any questions about international shipping, please contact us:

DOLLY VARDEN FLY SHOP
Email: dolly@dorllyvarden.com